Struggling with your pump?

Don’t worry, your Stil bottle probably isn’t broken.

If you’re pressing the pump and nothing is coming out, it’s usually because the cream hasn’t quite made its way into the pump mechanism yet.


Follow the quick steps in the video to release the air and get your Stil dispensing normally again.

How to get your pump working.

9 out of 10 customers resolve the issue by watching these videos.

Let’s get that pump pumping

  1. Give the bottle a good shake
  2. Manually pull the pump all the way before pressing
  3. It can take a few pumps of doing this to initially get the cream flowing again
  4. Avoid repetitively pressing the pump without pulling it all the way up

Stil not dispensing?

If you’re still having trouble after following the instructions, get in touch with us and we’ll sort it for you.

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A hand holding a small blue Stil Suncare bottle with a bikini red logo, set against a background of palm trees and a clear blue sky.
Close-up of a woman applying mineral sunscreen cream to her face, wearing a light teal tank top against a bright outdoor background.
Blue skincare products with 'Stil' branding on a light gray background
A woman wearing a yellow bikini holds a light blue bottle labeled 'STIL SUNCARE' against a blue sky background.
A hand holding a small blue Stil Suncare bottle with a bikini red logo, set against a background of palm trees and a clear blue sky.
Close-up of a woman applying mineral sunscreen cream to her face, wearing a light teal tank top against a bright outdoor background.
Blue skincare products with 'Stil' branding on a light gray background
A woman wearing a yellow bikini holds a light blue bottle labeled 'STIL SUNCARE' against a blue sky background.

@stil.suncare